This problem may occur due to various reasons such as due to incorrect settings in the Bluetooth driver is damaged, defective Bluetooth module in the laptop, etc.
Resolution:
Follow these steps to resolve the problem.
First make sure that Bluetooth is enabled laptops and Bluetooth devices.
Laptop has a wireless switch and you switch to the Bluetooth functionality of the system and make sure Bluetooth is enabled on the notebookTo activate it, right click the Bluetooth icon on the desktop and select Activate. If the icon is not available in the taskbar and you can find the icon there. If you do not see Bluetooth icon in Control Panel, then Bluetooth could be executed by other applications, such as the HP Wireless Assistant, which are configured in the attitudes of wireless Bluetooth connection and you can use Bluetooth from this turn did. Make sure that Bluetooth is one such application is running. You can also findBluetooth connection from network connections.
Check activating the Bluetooth, if it is enabled in Device Manager.
If not enabled in Device Manager, then test it. To activate the Bluetooth Device Manager, click Start and select Run. Type devmgmt.msc and click OK to open Device Manager.
Click the plus sign next to Bluetooth devices and allows right-clicking the Bluetooth module or device. If Bluetooth is already one can see that theBluetooth icon appears blue and red if it is disabled.
Seconds of activating Bluetooth on both devices, make sure that these devices are seen in operation and those not found, then connect your Bluetooth device to another Bluetooth device that allows the laptop to check out the problem occurs and if the device works well with other Bluetooth devices. If the Bluetooth device you are trying to connect to the laptopnot with other Bluetooth devices, then the problem may be a laptop with a Bluetooth or not.
If there are problems with the Bluetooth device and then check with the Bluetooth software on laptops as we possibly corrupt problem occur even though the software. Perhaps the problem by uninstalling and reinstalling the software. Just make sure they can be connected to Bluetooth device without problems.
If the problem persists, and then runRestore System Restore in the laptop and the laptop to an earlier date, if the notebook worked well and had no problems. Check if the problem is, if not now have decided to try, can remove and reposition the Bluetooth module, if possible, since these models can only be done in Some laptops.
To remove and replace the Bluetooth module will support website and initiatives in the service of your laptop are available in your notebook. If this can not be done in yourLaptop, please contact support for your laptop when the problem may be different from the device with Bluetooth module that does not work or network connection.
If devices are discovered, then bind the devices.
Third We must enter the pass key for bluetooth device and use the same key on the computer for each pair of these devices. If you are not sure the two of them, you use the same pass key on both notebooks and Bluetoothcare units and also ensure that the key you use pass is the right one.
Now that the devices are associated, to try to send a file between your device to your notebook.
If this does not work, the devices approach (within 1-5 m radius).
Please do not make many connections with Bluetooth devices when you connect or transfer a file on the notebook as the bandwidth of Bluetooth is limited and may not be able to support multiple connections simultaneously and alsoDisconnect the Bluetooth headset when connected.
Verify that solved the problem now, if not, then try a new route through the repeal of the previous connection. If the problem still not resolved, continue with the steps below. The issue could also install because the driver is damaged, so that the Bluetooth driver.
Fourth Install the Bluetooth driver
Go to Device Manager and click the plus sign next to Bluetooth devices. Select a Bluetooth module and the right mouse button andClick Uninstall to uninstall the drivers. You can install the driver from the support website of your notebook and see if it works on Bluetooth. If this does not solve the problem, try to be present, which could Bluetooth devices in Device Manager to reinstall the other Bluetooth module.
Some notebook manufacturers to provide diagnostic tools with which to test this type of questions and the results were not considered or passed. Dell has this diagnostic test for some models for testing theBluetooth Dell laptop. You can check this site for diagnosis Bluetooth Notebook Laptop support you.
If the problem persists, run the System Restore to solve this problem.
Before running the system restore, take up your hard disk will be restored to factory settings as your laptop.
If the recovery process is not solving the problem, then the problem may be related to hardware, to solve this problem,you should contact your support notebook.
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